Shipping & Returns
Immupure will ship to addresses in the Continental United States, as well as internationally. The customer is responsible for shipping, handling, and insurance costs. All orders are sent with standard shipping and are delivered via United States Postal Service (USPS) or DHL, unless otherwise noted or requested. When all items are in stock, we will ship your order to you within 5-15 business days after you place the order. If for any reason your order will be delayed, you will be notified by email.
Immupure wants you to be satisfied with your purchase. If upon arrival, you are not pleased with your purchase, contact Immupure within 5 business days to receive a return authorization. Immupure will acknowledge your return request within 7 business days after receipt and will provide you with the instructions on how to return your item(s). Returns are subject to a 20% restocking fee.
You must ship the item(s) within 5 business days of the acknowledgement from Immupure. The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for its purchase price, and must be received in the same condition as when it was shipped to you.
Immupure recommends you use delivery tracking and get a delivery receipt. The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and Immupure. Immupure will not accept UPS Collect packages.
Once Immupure receives the returned item, as originally sent, we will issue a refund, minus a 20% restocking fee and shipping and handling costs. Refunds may take up to four weeks to process. For credit card orders, please allow one or two statements for credit to appear.
Damaged items are handled separately. Please do not return items damaged in shipment, as doing so will void the shipping insurance. Upon receipt of a damaged item, contact Immupure and alert us of the damage. Contact can be made through e-mail or by calling 800-807-8823.
Upon receipt of the information, Immupure will provide you with instructions. We will accept items for return or exchange within 5 days of purchase. Items will be refunded for the price shown on your receipt. Only items purchased are refunded. Shipping and handling costs will not be refunded.